General Questions
Common FAQ's
How can I contact you?
You can reach us via: Email: contact-us@ipactelecom.xyz, Phone/WhatsApp: +358417405850, Live Chat: Available on our website, during business hours, one of our agent will be reachable. Other times, you can get help from our AI assistant and if your issue is not resolved, you can provide your contact information and one of our agent will reach you soon.
Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)?
Yes, we accept returns and exchanges beyond what is required by law to ensure customer satisfaction. We believe in going the extra mile to maintain trust and loyalty. However, these additional returns or exchanges are handled on a case-by-case basis, considering factors like the nature of the issue, the product, and the customer's experience. Please contact us to discuss your situation, and we’ll do our best to assist. We have our own Terms and Conditions upon which we rely. Customers are advised to go through our return policy.
Are there any items that cannot be returned?
Yes, certain items such as [e.g., perishable goods, custom-made products, or clearance items] are non-returnable. Please refer to our return policy for details.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email/phone].
What is your return policy?
We accept returns and exchanges within [timeframe, e.g., 14 days] of purchase. Products must be unused, in original condition, and accompanied by proof of purchase.
Do you offer discounts or promotions?
Yes, we run special discounts and promotions from time to time. Stay updated by subscribing to our newsletter or following us on social media.
How long have you been in business?
We have been in business for over 4 years. During this time, we operated a shop in Gulshan, Dhaka, Bangladesh, building trust and relationships with our valued customers.
What makes you different from your competitors?
What sets us apart from our competitors is our commitment to exceptional customer service, high-quality products, and personalized attention to every customer’s needs. With over four years of experience and a trusted presence in Gulshan, Dhaka, we prioritize building long-term relationships over quick sales. Our unique value lies in offering tailored solutions, ensuring satisfaction beyond expectations, and maintaining transparency and integrity in every interaction.
Do you have a physical store?
Currently, we operate primarily online. However, we previously had a physical shop in Gulshan, Dhaka, Bangladesh, and we're exploring options to expand our physical presence in the future.
Where do you currently operate?
We currently operate in Finland, the EU, and Bangladesh. We're also expanding our reach to serve more customers globally. Customers from outside these regions can still order from us, with the option of additional shipping costs tailored to their location. Our goal is to ensure accessibility and convenience for all our valued customers, no matter where they are.